Help centre

How can we help?

Most questions are answered below. If not, our team replies within one working day.

Browse by topic

Getting started
Booking your first lesson

Search, message a tutor and confirm a time.

Payments
Cards, transfers, USD

How payments are held and released.

Refunds
Money-back guarantee

When you can request a refund and how long it takes.

Tutors
Verification & reviews

What our verification process actually checks.

Account
Sign in & security

Reset passwords and manage two-factor authentication.

Safeguarding
For parents of under-18s

Recording, supervision and how to report concerns.

Still stuck?