Refund Policy

Request a full refund within 48 hours of any lesson if it didn't go ahead, was significantly shorter than booked, or fell well below the quality you expected.

Open the lesson in your dashboard, click "Request refund" and tell us what happened. Our team reviews every request within 2 working days.

Cancellations more than 12 hours before a lesson: full refund automatically. Within 12 hours: at the tutor's discretion, typically 50% refund.

Unused lessons in a bundle are refunded pro-rata at the bundle rate (not the per-lesson rate) within 90 days of purchase.

Refunds are returned to the original payment method within 5 to 10 working days, depending on your bank.

If we can't agree, escalate to our resolutions team. We'll respond within 5 working days with a final decision and reasoning.