STAGE 01
Identity
Government-issued ID matched against a live biometric selfie. No exceptions, no shortcuts.
ISO/IEC 30107-3 liveness
Verification commitment
No tutor teaches on Classpodia until all four stages are complete and signed off by our Trust & Safety team.
Reviewed manually. Renewed annually. Logged for every account on the platform.
100%
Tutors verified before first lesson
4-stage
Independent review of every tutor
Annual
Re-verification of every account
24h
Trust & Safety response time
The four-stage process
STAGE 02
Qualifications
Degrees, certificates and teaching credentials manually reviewed and verified with issuing institutions.
Institution-verified
STAGE 03
Background
Criminal record check (or country equivalent) sourced directly from the tutor's country of residence.
DBS · ACRO · NPF
STAGE 04
Teaching assessment
A live, recorded teaching demo scored against a 12-point rubric by a senior Classpodia educator.
12-point rubric
Ongoing review
Active
Annual re-verification
All tutors re-verified every 12 months. Lapsed credentials suspend the account.
Active
Continuous quality scoring
Student reviews and lesson outcomes feed a live quality score monitored by our team.
Active
Random spot checks
Recorded lesson reviews and unannounced compliance audits across the platform.
Reporting concerns
Something feels wrong? Tell us.
Confidential reports are reviewed by our Trust & Safety team within 24 hours. Email safety@classpodia.com. Every report is taken seriously.